Service advisor

Service Advisor

Hoekstra Transportation in Grand Rapids, Michigan is seeking a qualified and experienced Automotive Service Advisor. Position is full-time with health insurance and 401K.

 

Job Description

Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians – which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into computer system and ordering shop supplies according to procedures.

 

Job Responsibilities

  • Assist in overseeing the overall day to day operations of the service department
  • Efficiently and respectfully communicate with customers relating to their job orders
  • Monitor job schedule and status of progress. Maintain current knowledge on job times, job pricing and rates
  • Process all service repair orders
  • Coordinate timely paperwork processing
  • Assist with any warranty inquires

 

Job Requirements

  • High School Diploma
  • Clean Driving Record
  • Minimum 2 years’ experience in service advisory role
  • Proficient with Outlook and Microsoft Office
  • Exceptional communication skills both verbal and written
  • Proven excellence in customer service

*Qualified applicants should email resumes to amckeown@hoekstrainc.com

 

Technician

Hoekstra Transportation in Grand Rapids, Michigan is seeking a qualified Automotive Mechanic to perform needed repairs on commercial vehicles. Experience in the automotive industry is required. Position is full time, first shift, in a clean well lit environment. Position will be compensated at a competitive hourly wage and includes health insurance and 401K.

Key responsibilities:

  • Diagnosis and repair of commercial vehicles.
  • Keeping detailed notes in customer files for training and billing purposes.
  • Maintain a clean and organized work station.
  • Perform work according to safety standards of the position including OSHA rules and regulations.

Key Qualifications and Skills:

  • High School Diploma
  • Clean Driving Record
  • Heavy Truck State Certifications Preferred
  • Minimum 2 years’ experience in automotive repair or college training equivalent
  • Proficient with computers

* Must pass post-employment offer physical and substance abuse screening before 1st day of employment

**Qualified applicants should email resumes to amckeown@hoekstrainc.com

 

Commercial Vehicle Sales Representative

Hoekstra Transportation in Troy, Michigan is seeking a qualified sales professional to grow relationships with existing customers and identify new prospects for commercial vehicle sales throughout Southeast Michigan.

Job Responsibilities

•Grow current sales volume by completing scheduled and cold call prospecting activities and developing current relationships with existing customers.

•Prepare and deliver sales proposals/presentations and follow up with key decision makers.

•Work with sales team to establish sales objectives and develop monthly goals for regions and territories; projecting expected sales volume and profit for existing product line.

•Regularly meet with Supervisor to review weekly sales activities, progress on goals and status of prospective customers.

•Maintain relationship with vendors and work with manufacturer reps to negotiate sales objectives for dealership.

•Manage inventory to meet market demands based upon industry trends and customer needs and potentials.

•Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Job Requirements

•Bachelor’s degree (B.A or B. S.) from a four-year college or university preffered

•Minimum of 2 years B2B sales experience

•Proven ability to close sales, present sales proposals, generate leads, develop sales forecasts and continually possess a strong focus on customer service

•Excellent verbal, oral and written communication skills

•Clean driving record – minor travel required

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